Answers to the questions Digital School students ask most often. Can’t find yours? Contact us.
Getting started
I did not attend orientation, how can I know more about the Digital School’s operations?
As a new student, you will be automatically enrolled to a Training Course, on the learning management system (Kusoma.ku.ac.ke). The training course is code TLC 100. It has all the information passed during the orientation exercise. For any unclear details or inquiries, kindly contact DSVOL through any of our contact information.
How do I know if my assignment has been successfully uploaded/submitted?
After submitting the assignment online, click on the VIEW SUBMISSIONS link below the assignment. The resulting window should show either the file or text you submitted for grading. In addition, you should see the option to EDIT SUBMISSION.
The notes on the platform are incomplete/incorrect/have missing hyperlinks, what do I do?
Contact the respective lecturer of the unit regarding the issue via a forum or chat or email. Additionally, access the DSVOL contact page and report the issue to the content development section.
I cannot locate my units on the Tutorials/Cats/Exams Timetable, what do I do?
Once you have downloaded the cats/tutorials/exams timetable, open it using WPS Office on your learning tablet PC or MS Excel on a desktop/laptop. Using WPS office, once the timetable is open, click on TOOLS on the bottom left section of the window. On the resulting window, click on VIEW, this should reveal a FIND text bar. Key in the unit you wish to find, without adding a space in-between the letters. E.g. UCU100. If you still cannot find the unit, at the top of the open window, click on a different sheet e.g. SEMESTER 1, SEMESTER 2, SEMESTER 3, and repeat the search procedure.
On a desktop, after downloading the timetable and opening it using MS Excel, hold down the CTRL key and press the F KEY. This will reveal a dialog box. On the dialog box, identify the WITHIN option and change the search criteria from SHEET to WORKBOOK.
Then proceed to key in the unit you wish to find on the find text box and click on find.
On a desktop, after downloading the timetable and opening it using MS Excel, hold down the CTRL key and press the F KEY. This will reveal a dialog box. On the dialog box, identify the WITHIN option and change the search criteria from SHEET to WORKBOOK.
Then proceed to key in the unit you wish to find on the find text box and click on find.
I wish to do a unit but it is not appearing on the current catalogue, what do I do?
Contact the Teaching and Quality Assurance department through the contacts place on the contacts page and inquire if the unit is on offer.
My learning tablet PC has been damaged/is faulty, how do I get it repaired?
The Digital School Service Center is located on the College of Education Building, third floor, ROOM 317.
I am not receiving chats, quizzes, assignments and forums on my Kusoma Portal, what do I do?
Contact the Content Development Department through the contacts allocated on the contacts page and report the issue.
Digital Platform
How do I log in to the new platform?
On the desk top or laptop. Open your browser and Login to kusoma.ku.ac.ke your user name is your registration number ( e.g 7777/2018). On your tablet, go to play store and download the application called ku digital learning. Install it then log in. your user name is your registration number ( e.g 7777/2018),
Catalogue
Where can I find the catalogue?
DSVOL catalogue is found on our website at
Which units am I taking?
- Kindly identify your course/program.
- The year one is indicated on the left hand side of the table, with the columns standing for semesters. Using this logic, select your year and semester and you will trace your units.
How do I select my units when I have some units waived?
- Within your year and semester, identify the units that have been waived.
- Identify the units that have not been waived, these are the units you will register for.
- If the units not waived are less than 6, pick an additional unit(s) from the next semester’s list of units.
I can’t see all units in the catalogue, where do I get the rest.
- The catalogue is organized according to schools and departments, check on all the departments you belong, you’ll find the units offered by all departments.
Registration
How do I register my units online?
- From the student portal select academics, then online registration, then begin online registration.
- Enter unit code without space, then click on quick add, and finally click on register.
How many units am I supposed to register this semester?
- A maximum of seven units.
I am unable to register some of my units online.
- Contact DSVOL staff for registration of units that require prerequisites or retakes. ().
How do I deregister a unit?
Contact the DSVOL staff for removal of a unit and unit adjustment. ().
How do I know if my units are registered?
This also means the units are registered.
My units are showing future, what does that mean?
This means the units are not yet registered.
My units are showing ‘unfulfilled’, what does that mean?
This means that one of your grades, for that particular unit is missing. Either a CAT, Assignment, quiz or Exam marks.
Tutorials
Where can I find the tutorial timetable?
DSVOL tutorial timetable is found on our website
My units are missing from the tutorial timetable, what do I do?
• Report the missing unit to the TQA department before the given deadline.
My units are Clashing.
Report the clashing units to the TQA department for adjustment before the given deadline.
I cannot find my lecturer.
Report the missing lecturer to the TQA department for immediate action.
I don’t know the venue
• At the first page of the timetable, all venues and their respective locations are indicated. Kindly refer to it.