KENYATTA UNIVERSITY
DIGITAL SCHOOL
SERVICE DELIVERY CHARTER
“WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY”
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ACTIVITY/SERVICE OFFEERED |
RESPONSIBLE OFFICER |
SERVICE DELIVERY STANDARDS |
CHARGES |
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FACILITATION OF STUDENT ACCESS TO ONLINE PROGRAMME CONTENT |
- CO-ORDINATOR, CONTENT DEVELOPMENT - ADMINISTRATOR, CONTENT DEVELOPMENT - CLERKS IN CONTENT DEVELOPMENT |
IMMEDIATELY THE STUDENT MEETS FEE AND REGISTRATION OBLIGATIONS |
FREE |
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EXAMINATIONS INQUIRIES |
- COORDINATOR EXAMINATIONS - ASSISTANT COORDINATOR, EXAMINATIONS – ADMINISTRATIVE ASSISTANT |
IMMEDIATELY QUERIES ARE RECEIVED |
FREE |
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PROCESSING PAYMENT CLAIMS FOR MODULE WRITING/VETTING |
- COORDINATOR, CONTENT DEVELOPMENT - DEAN |
WITHIN 5 DAYS UPON PRESENTATION OF CLAIM |
FREE |
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PROCESSING PAYMENT CLAIMS FOR TUTORIALS FACILITATION |
- COORDINATOR, TEACHING AND QUALITY ASSURANCE - DEAN - SECRETARY TO THE COORDINATOR TEACHING AND QUALITY ASSURANCE |
WITHIN 5 DAYS UPON PRESENTATION OF CLAIM |
FREE |
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E-MAIL AND CHAT INQUIRIES |
- COORDINATOR I/C EXAMS - ADMIN. ASSISTANT, EXAMS |
IMMEDIATELY AN INQUIRY IS RECEIVED |
FREE |
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STUDENTS REGISTRATION INQUIRIES |
- COORDINATOR, TEACHING AND QUALITY ASSURANCE - SECRETARY TO TEACHING AND QUALITY ASSURANCE - SECRETARY TO THE DEAN - SCHOOL ADMINISTRATOR |
IMMEDIATELY AN INQUIRY IS RECEIVED |
FREE |
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DSVOL PROGRAMMES INQUIRIES |
- COORDINATOR, TEACHING AND QUALITY ASSURANCE - SECRETARY TEACHING AND QUALITY ASSURANCE - SECRETARIES,DEANS OFFICE - SCHOOL ADMINISTRATOR |